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Dołączył: 16 Lis 2010
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 Wysłany: Czw 13:04, 23 Gru 2010 Temat postu: Puma Fluxion An Introduction To Ca Puma Mihara MY |
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ore having a discussion on the various aspects of call routing, we should first know that what call routing means. Call routing is a phone system service available to phones that are used for personal and professional needs. With the help of call routing, a person can route (temporarily or permanently) all the calls from his/her phone to another number.
These telecom companies offer a lot of features, ranging from high speed internet service to multiple phone line communication and business call facilities. However, there is one facility which has found its permanent place in the modern business world. The service of call routing has become an important part of the modern world, and this facility is being offered by a number of leading telecom companies.
This gives your business some great advantages. Your valuable time is saved by placing the call directly to the preferred source. This makes your business operations more effective and fast. The callers would not have to wait for longer period of time. It also eliminates the situations in which the calls are left incomplete or at times even dropped.
While this was the simplest of the call routing technologies, nowadays, Automatic Call Distributor (ACD) is available for call routing. This system lets the company shift the callers from location to another automatically when the traffic is larger, and response rates are slower. This is in a way beneficial, and is of a disadvantage too.
The benefit is that via ACD, calls of various persons can be taken, and their queries/complaints, etc, can be entertained in real time. The disadvantage is that the person calling might not be able to get to person he/she wants to approach on phone.
When Call Routing is put into action into a business company, the person handling the company has an approximate idea of the number of calls he/she will be receiving in a day. Therefore, he/she can decide the staffing levels according to the number of people needed to take the calls.
In old times, operators were used to connect lines from one terminal to another. The process was long and hectic and often required the callers to hold for a long time [link widoczny dla zalogowanych], listening to nothing but dead silence, which generally was annoying for the customers. However, with modern dynamic call routing software, the task has become very efficient and the need of operators is eliminated.
The computer handles everything itself and does not need even a single person to perform the tasks. For example [link widoczny dla zalogowanych], a caller wants to speak to the customer relations officer of the company, the dynamic call routing system would automatically transfer the call to the first available customer relations officer [link widoczny dla zalogowanych], and the agent can then take the call and answer any queries that the caller might have. Dynamic call routing facility has definitely provided a very useful solution to the needs of most organisations in making their help and support call centre more efficient and effective.
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