oivybjei
Dołączył: 27 Lip 2010
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 Wysłany: Nie 13:02, 20 Mar 2011 Temat postu: Ministry of Information Industry to the introducti |
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, do not stop treatment by delinquent customers.
Case: Miss one day find that their phone has been charged value-added service information fees. Miss Liu had never ordered any relevant business, so refused to pay the monthly cost of the business, complained to the operator. However, in complaint resolution, she shut down the phone because of the lack of balance. Operators explained that the problem was completed before the inspection,[link widoczny dla zalogowanych], Wang month or to deduct value-added services,[link widoczny dla zalogowanych], while the net balance is less than after, so stop.
User Complaints Process
MII requires operators to retain customers long-term application must confirm to the service record of the termination. The shelf life of at least 5 months (from SP to stop charging the days). This means that the user file a complaint,[link widoczny dla zalogowanych], the operator can not be issued by the customized use of records and information services, records, and should take full responsibility.
Case: Lee had sent text messages to vote in a talent show,[link widoczny dla zalogowanych], and later realized that this is the He complained that a huff like SP, but six months ago the
operators must be within the prescribed time limit,[link widoczny dla zalogowanych], and truthfully to the telecommunications user feedback and the organization handling complaints related to the report of SP co-verification.
, do not stop treatment by delinquent customers.
costs can be obtained within two years
this called ,[link widoczny dla zalogowanych], three operators and related co-verification of user complaints SP problem exists.
users now also illegal deductions
common carriers and required proof
If the problem does exist, should be approved duty for operators, related with the SP, according to user requirements and compensation for loss of commitment to the user an apology.
Case: Charles Wang yesterday, telephone bill, only to find that he was an SP of 10 dollars a month towards a She wants to sue, but worried that this occurred in the Ministry of Information Industry SP violations before the promulgation of relevant regulations, and
SP
If user .
users refused to pay operators should not stop treatment
now on, user complaints charging violations do not have to worry about SP for evidence, and at the same time legitimately refuse to pay telecommunications carriers Recently, the Ministry of Information Industry Bureau to the various communications, operators and SP released details of the implementation of complaints handling SMS, text messaging complaints provided by the carrier and SP to proof; also provides the user refused to pay for the information service fee is not recognized causing less than the balance of the arrears or advances, operators
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